Intelligence and agility in commercial management

Capricórnio Textil sought more predictability and governance in its commercial operation. With Hike, he centralized sales force management on a cloud platform and improved control and efficiency on a daily basis.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Performance Agency
ABEMD
MAC Cosmetics

MAC Studio Fix Fluid Kaizen released

Discover the strategy behind the CRM campaigns of the release of Studio Fix Fluid Kaizen and the activation “I use MAC.” Download the material and learn more about segmentation, journey logic, and learning by channel.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Sales Automation
OXXO Brazil - Hike

Transformation of operational management in OXXO Brazil stores

OXXO Brasil started a project with Hike to digitize and standardize store operating routines, bringing mobility and visibility to simplify daily life and free up teams' time for service and sales.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
A.I. Agent
OXXO Brazil - Plusoft AI

82% of calls resolved with AI at OXXO Brazil

OXXO Brazil needed to scale its service to stores with more operational efficiency. In this case, you see how Plusoft AI supported the automation of internal demands and what learnings guided the implementation.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Performance Agency
ABEMD
COOP

Volta Cooperado: reactivation of inactive customers

Discover how COOP reactivated inactive customers with monthly CRM journeys and personalized benefits, using AI to increase segmentation efficiency and accelerate performance gains over time.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Performance Agency
ABEMD
Pague Menos Pharmacies

Personalization by lifecycle for retention and recovery

Learn how Pague Menos pharmacies structured retention and recovery journeys in e-mail and SMS, combining personalization by purchasing mission and evolution of the propensity model.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Omni CRM
OXXO Brazil - Plusoft Omni CRM

360º view of the customer with unified data at OXXO Brazil

With Plusoft OMNI CRM, OXXO Brasil evolved its service operation by centralizing channels and standardizing processes. The complete material shows how access to customer history supported decisions and performance.

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