Plusoft is one of the largest companies in Human Experience (HX) in Brazil, specialized in the creation, development, and implementation of omnichannel software for Customer Relationship Management (CRM), serving various market sectors.
We are the first national company in the segment to achieve international ISO 27,001 certification,
awarded to organizations with a high level of quality and safety in the development of their projects
Start of operations focusing on CRM, being the first Brazilian company in the business
Acquisition of iCustomer, business unit
From social media
Acquisition of Virtual Interactions, an AI-powered chatbot business unit
Acquisition of InPaaS, sales force automation and workflows business unit
ISO 27,001 certification,
the first Brazilian CRM company to conquer
Deployed platform
100% in the cloud
Acquisition of Ibope-DTM, marketing automation business unit
Plusoft becomes
Business Solutions Partner (BSP) from Meta
Repositioning the brand
and strategy centered on strategic verticals
Our high-tech solutions exist for you and your business to create increasingly high-touch connections with your consumers. From the purchase decision to the desire to buy back, from increased sales to the reduction of default, from collection strategies to insights for shares at points of sale, our platforms of Creating and Managing Journeys they operate in every area, every moment and every point in the consumer journey.
Our vision is to lead the relationship market with customers and consumers in Brazil and to be a global reference in Human Experience and Customer Journey. We act as a Full Service Provider, developing technological platforms and converting current challenges into human insights that guide the evolution of relationships between people and companies.
Our purpose is to harmonize and strengthen the relationship between people and companies through innovative technological solutions, which enable the creation and management of the best possible journeys.
O CONAREC It's the National Congress of Company-Client Relations, the main Brazilian event dedicated to Customer Experience, relationships and journey management. Being present and recognized in this ecosystem reinforces our adherence to mature CX practices, innovation applied to service, and management guided by metrics. This validation translates into more consistent processes for the design, operation, and evolution of journeys, with a direct impact on efficiency, satisfaction, and business results.
O Modern Consumer It is a publication and platform of Standard Group, a reference in Brazil in content and rankings on service, customer experience, and relationship management. Recognitions associated with the Modern Consumer involve evaluation of performance, operational quality, and consistency in the experience delivered to the consumer. This seal indicates maturity in service processes, indicator governance, and capacity to sustain quality standards at scale.
A ABEMD (Brazilian Data Marketing Association) certifies and recognizes organizations that use data, automation, and analytical intelligence in a structured and responsible manner. The link to ABEMD demonstrates alignment with good data oriented marketing practices, regulatory compliance, and strategic use of technology to generate results. This recognition validates our technical competence in building strategies based on reliable and measurable data.
The certification Meta Business Solution Partner (BSP) attests to our technical qualification in the implementation, management and optimization of solutions within the Meta ecosystem. This status is granted to partners that meet strict criteria for performance, training, and good practices in digital campaigns and technological integrations. The certification ensures that we operate with technical mastery of the tools, focus on performance, and alignment with official platform guidelines.
The certification ISO 27001 proves that we have adopted an Information Security Management System structured and audited according to international standards. This standard establishes formal controls for data protection, risk management, business continuity, and incident prevention. The certification demonstrates that our processes follow globally recognized technical criteria, ensuring the integrity, confidentiality, and availability of the information under our responsibility.
Our purpose is to harmonize and support the relationship between people (consumers) and companies, through
of innovative technological solutions that promote the creation and management of the best possible journeys.
With a focus on risk prevention and business continuity, Plusoft adopts structured information security practices in all its solutions. By operating in technological environments and dealing with sensitive data, the company maintains a robust set of internal policies, standards, methodologies, and formal procedures aimed at identifying, analyzing, and mitigating potential threats. This approach guarantees information protection, process reliability, and compliance with applicable legal and regulatory requirements, reinforcing Plusoft's commitment to data integrity, confidentiality, and availability.
To learn more about the internal documents that guarantee the maturity of our entire process, access the following items:
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