What data is collected?
It is important to note that any data provided by you through forms on our website will be collected solely for the purpose for which it was provided.
On our website, information is collected as follows: we collect personally identifiable information – such as name, phone number, and email – through forms for:
(i) downloading free content;
(ii) providing requested information, including topics related to Plusoft solutions, as well as responding to specific inquiries.
The accuracy of the data provided is essential, and the user is responsible for the information submitted.
Cookies
Cookies are information stored on a user’s device by the website server.
They are used to enhance the browsing experience by recognizing your device on future visits and personalizing content according to your preferences.
We use cookies through tools such as Google Analytics to understand how often users return to our website.
If you do not agree with the use of cookies, you may disable them in your browser settings or use private browsing mode.
Third-Party Applications
When accessing third-party platforms or applications through links on the Plusoft website (such as social media), you will be subject to the privacy policies of those respective services.
Use of Google Data (OAuth 2.0)
Some products of the Plusoft Group, including the icustomer-mail application, integrate with Google services through the OAuth 2.0 protocol, with prior, free, and informed user consent.
What data is accessed?
Depending on the functionality used, the following data may be accessed:
(i) basic profile information (name, email, and account identifier);
(ii) email data, including content, senders, recipients, dates, and metadata, when necessary for the contracted functionality.
Purpose of Data Usage
The data is used exclusively for:
(i) user authentication and identification;
(ii) integration with email services;
(iii) execution of the contracted functionalities.
Access to email content is performed solely to enable functionalities explicitly requested by the user and is not used for advertising or marketing purposes.
Storage and Retention
Data is stored only for as long as necessary to fulfill the stated purposes, in compliance with legal and contractual obligations.
Data Sharing
Data is not sold or shared with third parties, except when necessary for service provision or required by law.
Information Security
Technical and administrative measures are adopted to protect personal data against unauthorized access, loss, or misuse.
Access Revocation
Users may revoke access granted to the application at any time via the Google account permissions page:
https://myaccount.google.com/permissions
Compliance with Google
The use and transfer of information received from Google APIs adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Access Logs
We collect and store records of access to the Plusoft website for a period of six (6) months, as required by law.
Use of Personal Information
Personal information may be used for:
(i) sending requested content or information;
(ii) sending communications and newsletters related to Plusoft solutions;
(iii) informing users about new content or services.
Users may opt out of receiving such communications at any time.
Access to personal information
Plusoft maintains strict internal control over access to personal data, allowing access only to authorized personnel as necessary for their functions.
Sharing with Third Parties (Marketing Tools)
Browsing information may be shared with marketing automation service providers solely for the purpose of enabling efficient digital marketing operations.
Data Retention Period
Data is retained until its purpose is fulfilled and is subsequently deleted.
Subscription Cancellation
All emails sent by Plusoft include an unsubscribe option, allowing users to stop receiving communications at any time.
Public Authorities
Plusoft will disclose personal data to public authorities only when required by law and in accordance with applicable regulations.
Minors
The Plusoft website and services are not intended for minors, and we do not knowingly collect personal data from individuals under the age of majority.
Your Rights
Users may exercise their rights regarding personal data, including access, correction, deletion, anonymization, and portability.
To exercise these rights or for any questions, please contact our Data Protection Officer (DPO):
Email: dpo@plusoft.com
Address: Avenida das Nações Unidas, 12.995 - 32nd floor, Cidade Monções, São Paulo - SP, ZIP Code 04753-100, Brazil
Changes to this Policy
This Privacy Policy may be updated at any time to reflect improvements or legal requirements. We recommend reviewing it periodically.
Last updated: April 17, 2026.
