CX technologies and services for service, sales, and operations, with omnichannel CRM, channel integration, AI, data management, and automation to generate more efficiency and results
We consolidate behavior, transactions, and interactions into 360° profiles. We create dynamic microsegments and propensity scores that fuel campaigns and decisions, all in real time.
We integrate history, routing, and context between sales and service for faster resolutions and higher conversion rates. We build fluid transitions between self-service, AI assistant, and human operator.
We plan flows and prioritize channels with business rules, fallback, and frequency control. We ensure that the right message reaches the right customer, through the best channel and at the ideal time.
We generate dynamic content, such as offers, creatives and recommendations, fully adjusted to the buying mission and the specific context of each customer, maintaining consistency between all points of contact.
We measure impact with incremental attribution, run multivariate A/B tests, and feed Machine Learning models to continuously optimize campaigns and journeys.
We consolidate behavior, transactions, and interactions into 360° profiles. We create dynamic microsegments and propensity scores that feed campaigns and decisions in real time.
We plan flows and prioritize channels with business rules, fallback, and frequency control. We ensure that the right message reaches the customer through the best channel at the right time.
We generate dynamic content, such as offers, creatives and recommendations, fully adjusted to the buying mission and context of each customer, maintaining consistency between all points of contact.
We integrate history, routing, and context between sales and service for faster resolutions and higher conversion rates. It supports smooth transitions between self-service, AI assistant, and human operator.
We measure impact with incremental attribution, run multivariate A/B tests, and feed machine learning models to continuously optimize campaigns and journeys.
We model our solutions for the specificities of all market sectors, bringing together technology, processes, and operation, aligned to accelerate and achieve real results.
Data intelligence, AI, and automation for personalizing journeys and increasing value in the consumer lifecycle
Raise SAC resolution with AI
Activate WhatsApp with governance
Ensure efficient campaign governance
Protect reputation with Social Intelligence
Service and billing automation, with acquisition and permanence based on omnichannel CRM and WhatsApp with AI
Increase capture and conversion with data-driven journeys
Serve students 24/7 on WhatsApp with AI
Reduce default with an omnichannel billing rule
Protect reputation and respond quickly on networks
Engagement, execution, and scalability with CRM, WhatsApp with AI, and Social Monitoring for reputation
Accelerate sales with cooperative actions on the channel
Engage audiences with personalized journeys
Serve at scale with WhatsApp and AI
Monitor reputation and respond quickly
Transactional billing and service on WhatsApp with governance and AI, lifecycle CRM, and recovery with compliance
Reduce PDD and increase recovery
Answer and sell on WhatsApp with governance
Automate with AI and gain productivity
Integrate fast and scale securely
Screening, confirmations, and reminders on WhatsApp, with self-service AI and service with governance and privacy
Reduce no-shows and improve the patient journey
Call 24/7 with WhatsApp and AI
Standardize answers and gain productivity with AI
Protect data and operate with governance
Compliance billing and retention rules and negotiations on WhatsApp with 24/7 AI and omnichannel CRM
Streamline claims requests
Respond to WhatsApp with compliance
Retain with smart journeys
Reduce default with omnichannel billing
Screening automation with AI and operation with trackable SLA in WhatsApp and CRM
Control SLAs and increase service resolution
Answer and notify on WhatsApp with traceability
Automate screening and gain scale with AI
Retain customers with journeys and personalization
Retention, Social Intelligence, and High-Volume Service Journeys on WhatsApp with Governance and AI
Reduce TMA and call volume with AI
Solve on WhatsApp with governance
Retain subscribers with smart journeys
Monitor crises and protect reputation in real time
Cart recovery, offers by store and post-purchase on WhatsApp, with geointelligence and automation
Convert more on WhatsApp and recover carts
Increase recurrence with CRM and personalization
Reduce after-sales friction with AI and self-service
Expand with square intelligence and geomarketing
Integrated platforms and services to orchestrate service, marketing, Social Media, sales force and operations with expertise and intelligence.
CUSTOMER SERVICE
Unified history, intelligent routing, and omnichannel automation to increase resolution, conversion, and retention
MARKETING AUTOMATION
End-to-end journeys, with unified data, real-time events, channel prioritization, and actionable metrics
SALES automation
Sales force automation with lead control, routing, history synchronization, and dashboards to increase conversion per visit
SOCIAL MONITORING
Social Listening, monitoring and BI with more than 14 integrated channels, application of AI for categorization and alert for crisis management
CHATBOT
Multichannel chatbot with NLP, AI application, intelligent screening, and CRM integration to reduce cost and increase customer satisfaction
WHATSAPP BROKER
Broker with Official Meta API, templates approved for use and automation with chatbot to serve, sell, and notify with governance and scale
performance agency
Hyperpersonalized journeys, activation of relationship rules and measurement with Cultura Test & Learn
Commitment to information security and governance to protect sensitive data and ensure compliance.
Cloud-native architecture and partitioning strategies to support millions of events and peaks in demand without loss of performance.
SLAs, 24/7 monitoring, and dedicated teams for critical operations, ensuring availability and operational continuity as standard.
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Read the full case
Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseConsumer Goods
Capricórnio Textil sought more predictability and governance in its commercial operation. With Hike, he centralized sales force management on a cloud platform and improved control and efficiency on a daily basis.
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Financial
Understand how Alelo evolved relationship management with customers and partners to gain more operational control and consistency in the experience. Download the case to see the context, decisions, and learning from the project.
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Retail
OXXO Brazil needed to gain speed and consistency in reputation management on digital channels. In this case, you see what changed in the operation and what impacts this brought to the public's perception.
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Retail
Learn how Pague Menos pharmacies structured retention and recovery journeys in e-mail and SMS, combining personalization by purchasing mission and evolution of the propensity model.
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Retail
With Plusoft OMNI CRM, OXXO Brasil evolved its service operation by centralizing channels and standardizing processes. The complete material shows how access to customer history supported decisions and performance.
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