AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Alelo Brazil

Financial

Customer Service

Alelo Brazil

Unified customer view and service governance at Alelo

Understand how Alelo evolved relationship management with customers and partners to gain more operational control and consistency in the experience. Download the case to see the context, decisions, and learning from the project.

Download the full case

Challenges

With multiple areas, partners, and tools involved, the operation needed more visibility and integration to reduce service friction and increase the consistency of the customer experience.

Solutions used

CUSTOMER SERVICE

Monitoring and service through public channels, for the management of regulatory complaints and reputation

Learn about the solution

MARKETING AUTOMATION

Segmented communication, with retention, recovery, and cross-sell campaigns

Learn about the solution

CHATBOT

Advanced bots and predictive intelligence, with screening automation, self-service, risk scoring

Learn about the solution

Monitoring and service through public channels, for the management of regulatory complaints and reputation

Results obtained

+10 million impacted users

+50 integrated APIs

700 operating users

Target: +1.2k post-migration licenses

See in detail the results of this Success Case!

Specialized curatorship of the tech ecosystem

Applied knowledge, not just conceptual

Institutional and long-term vision

Proven experience with large operations

Fill out the form below and be updated about the CX technology market in Brazil and around the world

Download this Case now!