SOCIAL MONITORING
Social Listening, monitoring and BI with more than 14 integrated channels, application of AI for categorization and alert for crisis management
Centralized mentions, crisis alerts, and operational response in more than 14 sources and channels
Multi-source scanning, AI-guided classification, and response flows to protect reputation and measure impact
Learn about successful cases of companies from various segments that use our solution and have achieved great results
Lorem Ipsum Dolor Sit Amet, Consectetur Adipiscing Elit, Sed Do Eiusmod Tempor Incididunt ut Labore et Dolore magna Aliqua. You didn't even come from Minim.
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Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseRetail
OXXO Brazil needed to gain speed and consistency in reputation management on digital channels. In this case, you see what changed in the operation and what impacts this brought to the public's perception.
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Plusoft Intelligence
Our generative Artificial Intelligence with Machine Learning acts as a multichannel orchestrator to create segmentations, screening, and prioritization, connecting transactional data, business rules, and knowledge base for applying consistent responses with scalability.
Business rules for routing and prioritization, with optimization of offers.
APIs and connectors integrate ERP and channels, unifying the context of interactions and purchases.
Propensity, retention, and CLV scoring, with clustering and recommendation for conversion.
Copilot with NLP, summary, suggestion of answers and integrated knowledge base.
Social signals and insights connected to service and operation processes, with structured flows and governance
MARKETING AUTOMATION
SALES automation
CHATBOT
WHATSAPP BROKER
CUSTOMER SERVICE
performance agency
Centralized mentions and interactions, prioritization by sentiment and risk, and workflows to act with speed and traceability.
Early detection of crises: alerts based on rules and risk scores to trigger containment playbooks
Optimization of social campaigns: themes and measurement in real time to guide investment
Moderation and integrated care: referral of critical cases with a history and operational standardization
Dashboards by channel: indicators and metrics for quick reading and performance control
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