healthcare
Patient Experience and Operational Efficiency for Health Organizations
Screening, confirmations, and reminders on WhatsApp, with self-service AI and service with governance and privacy
Screening, confirmations, and reminders on WhatsApp, with self-service AI and service with governance and privacy
Operational efficiency, privacy, and patient experience determine perceived quality and sustainability of care.
Privacy and compliance are mandatory in processes and communications. Operations need traceability, consent, and controls to avoid regulatory risk.
Digitalization, AI, and automation are changing scheduling, care, and patient support. Scale and efficiency come from integrating channels, data, and clinical operation.
Health data increases the level of exposure and requires strict protection. Access control, auditing, and secure treatment of information underpin trust.
Pressured teams need to serve more with quality and less rework. Self-service and co-drivers reduce queues, improve productivity, and free up assistance teams.
Patients and beneficiaries require a quick response, clarity, and continuity of care. Delays and lack of information led to no-show, rework, and public dissatisfaction.
Cost and capacity pressure requires optimization of service and schedule usage. Automation and data help reduce waste and improve operational predictability.
Competition grows and the patient compares experience before deciding where to be treated. Well-executed days increase loyalty, reputation, and financial sustainability.
Integrated omnichannel service to reduce friction, accelerate response, and ensure continuity from pre- to post-service.
Chatbot for screening and self-service, with scheduling for the right teams and reducing queues at peak demand.
Governance messaging for confirmations, guidelines, and status, reducing no-shows and increasing operation productivity.
Access controls, trails, and data protection practices to operate securely and compliantly on sensitive flows.
CUSTOMER SERVICE
WHATSAPP BROKER
MARKETING AUTOMATION
SOCIAL MONITORING
SALES automation
performance agency
Learn about successful cases of companies in the segment that use our solutions and have achieved great results!
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Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
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Understand how São Cristóvão Hospital evolved the patient experience with automation on WhatsApp, reducing friction in scheduling and care. In the complete material, you can find the implemented scope and the metrics of the project.
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How to balance automation and humanization in patient care: efficiency gains, reduced queues, and practices to maintain empathy and trust.
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Understand the ANS sandbox for consultation and exam plans (“fourth way”), coverage rules, challenges, and how CRM and omnichannel service increase efficiency.
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See 5 advantages of the chatbot for clinics: scheduling, screening, 24/7 service, reduced queues, and satisfaction survey. Learn how to apply.
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Reduce no-shows and improve the patient journey
Call 24/7 with WhatsApp and AI
Standardize answers and gain productivity with AI
Protect data and operate with governance
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