AWARD-WINNING CASE

Retail

Chatbot

OXXO Brazil - Plusoft AI

82% of calls resolved with AI at OXXO Brazil

OXXO Brazil needed to scale its service to stores with more operational efficiency. In this case, you see how Plusoft AI supported the automation of internal demands and what learnings guided the implementation.

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Challenges

The accelerated expansion increased pressure on in-store service. The operation needed to reduce manual effort on recurring requests and speed up the flow of opening and forwarding calls.

Solutions used

CHATBOT

Advanced bots and predictive intelligence, with screening automation, self-service, risk scoring

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Results obtained

More resolute response to calls

Opening and sorting with reduced time

Tax processes with more agility in stores

Improvement perceived by the operation on a daily basis

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Specialized curatorship of the tech ecosystem

Applied knowledge, not just conceptual

Institutional and long-term vision

Proven experience with large operations

consumer goods

education

Pharmaceutical

financial

healthcare

insurance & social security

services

Telecom & Media

retail

AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

OXXO Brazil - Plusoft AI

82% of calls resolved with AI at OXXO Brazil

Challenges

Solutions used

Advanced bots and predictive intelligence, with screening automation, self-service, risk scoring

Results obtained

More resolute response to calls

Opening and sorting with reduced time

Tax processes with more agility in stores

Improvement perceived by the operation on a daily basis

See in detail the results of this Success Case!

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