Intelligence and agility in commercial management

Capricórnio Textil sought more predictability and governance in its commercial operation. With Hike, he centralized sales force management on a cloud platform and improved control and efficiency on a daily basis.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
A.I. Agent
OXXO Brazil - Plusoft AI

82% of calls resolved with AI at OXXO Brazil

OXXO Brazil needed to scale its service to stores with more operational efficiency. In this case, you see how Plusoft AI supported the automation of internal demands and what learnings guided the implementation.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Consumer Goods
Sales Automation
Capricórnio Têxtil

Intelligence and agility in commercial management

Capricórnio Textil sought more predictability and governance in its commercial operation. With Hike, he centralized sales force management on a cloud platform and improved control and efficiency on a daily basis.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Social Monitoring
OXXO Brazil - Plusoft Social

Agility and Intelligence in OXXO Brazil's reputation management

OXXO Brazil needed to gain speed and consistency in reputation management on digital channels. In this case, you see what changed in the operation and what impacts this brought to the public's perception.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Financial
Omni CRM
Alelo Brazil

Unified customer view and service governance at Alelo

Understand how Alelo evolved relationship management with customers and partners to gain more operational control and consistency in the experience. Download the case to see the context, decisions, and learning from the project.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Retail
Sales Automation
OXXO Brazil - Hike

Transformation of operational management in OXXO Brazil stores

OXXO Brasil started a project with Hike to digitize and standardize store operating routines, bringing mobility and visibility to simplify daily life and free up teams' time for service and sales.

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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Insurance & Social Security
A.I. Agent
ABEMD
EnergisaPrev

Automated WhatsApp service with 96% satisfaction

How EnergisaPrev used automation on WhatsApp to increase satisfaction and improve service efficiency. The complete case includes performance clippings, the learning from the optimizations, and the next steps of the project.

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