Intelligence and agility in commercial management

OXXO Brazil needed to scale its service to stores with more operational efficiency. In this case, you see how Plusoft AI supported the automation of internal demands and what learnings guided the implementation.

Understand how Alelo evolved relationship management with customers and partners to gain more operational control and consistency in the experience. Download the case to see the context, decisions, and learning from the project.

OXXO Brazil needed to gain speed and consistency in reputation management on digital channels. In this case, you see what changed in the operation and what impacts this brought to the public's perception.

OXXO Brazil needed to integrate areas and expand the visibility of the demands in an expanding operation. In the full case, you can see how an integrated digital ecosystem supported this evolution and what lessons the project left behind.

Discover the strategy behind the CRM campaigns of the release of Studio Fix Fluid Kaizen and the activation “I use MAC.” Download the material and learn more about segmentation, journey logic, and learning by channel.

With Plusoft OMNI CRM, OXXO Brasil evolved its service operation by centralizing channels and standardizing processes. The complete material shows how access to customer history supported decisions and performance.