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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

EnergisaPrev
Insurance & Social Security
Chatbot
ABEMD

EnergisaPrev

Automated WhatsApp service with 96% satisfaction

How EnergisaPrev used automation on WhatsApp to increase satisfaction and improve service efficiency. The complete case includes performance clippings, the learning from the optimizations, and the next steps of the project.

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Challenges

Scale WhatsApp service while maintaining high CSAT, reducing unmetted/partial demands, and guiding optimizations based on satisfaction analyses by region.

Solutions used

CHATBOT

Advanced bots and predictive intelligence, with screening automation, self-service, risk scoring

Learn about the solution

Results obtained

96% satisfaction (CSAT)

50% retention via WhatsApp

1 min of automated service

100% understanding (semantic KPI)

See in detail the results of this Success Case!

Specialized curatorship of the tech ecosystem

Applied knowledge, not just conceptual

Institutional and long-term vision

Proven experience with large operations

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Solutions

Customer ServiceMarketing AutomationSales AutomationSocial MonitoringChatbotWhatsApp BrokerPerformance Agency

Segments

Consumer GoodsEducationPharmaceuticalFinancialHealthcareInsuranceServicesTelecomRetail

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