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AWARD-WINNING CASE

AWARD-WINNING CASE

AWARD-WINNING CASE

Capricórnio Têxtil
Consumer Goods
Sales Automation

Capricórnio Têxtil

Intelligence and agility in commercial management

Capricórnio Textil sought more predictability and governance in its commercial operation. With Hike, he centralized sales force management on a cloud platform and improved control and efficiency on a daily basis.

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Challenges

Capricórnio Textil's commercial operation had fragmented processes and little visibility for planning the portfolio and following up orders, with rework on consolidating information and difficulty ensuring consistency in the execution of the team.

Solutions used

SALES automation

360° customer journey management, with intelligent routing, history and integrated service

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Results obtained

Standardized and more automated sales flows

Reduction of rework and operational errors

More autonomy for the outside team on the field

Visibility for faster management and decisions

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Specialized curatorship of the tech ecosystem

Applied knowledge, not just conceptual

Institutional and long-term vision

Proven experience with large operations

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Solutions

Customer ServiceMarketing AutomationSales AutomationSocial MonitoringChatbotWhatsApp BrokerPerformance Agency

Segments

Consumer GoodsEducationPharmaceuticalFinancialHealthcareInsuranceServicesTelecomRetail

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