On Monday, September 9, 2024, to Plusoft It was recognized in CONAREC Award 2024 like Best Chat Solution, one of the main categories focused on digital service and consumer experience.
The CONAREC Award focuses on valuing excellence throughout the customer experience value chain, with an emphasis on strategies, operations, and technologies that increase the performance of relationships with the consumer. This recognition reinforces Plusoft's work on projects that combine customer journey, automation, dice and omnichannel service.
What Plusoft's chat solution delivers in practice
The platform was designed to support High volume of interactions, keeping Continuity of context and unified history between channels and teams. This model reduces operational rework, improves response time, and increases the consistency of negotiations.
Among the resources that support this delivery are:
- Service on up to 14 channels, with operation 24/7 according to the strategy of each company.
- Intelligent automation to respond quickly to recurring demands and direct complex cases to human assistance.
- Generative AI applied to expand personalization and increase the fluidity of conversations in the bot and in assisted service.
- Data generation and governance to support operational decisions, prioritization of improvements, and continuous evolution of the journey.
Impact for service operations and CX
With automated flows and centralized history, the operation gains more control over quality, productivity, and performance per channel. The data generated during the interactions enables actionable analyses, such as contact reasons, service bottlenecks, demand trends, and optimization opportunities.
Win the CONAREC Award 2024 this category consolidates Plusoft's relevance in the development of digital service solutions oriented to efficiency and experience.
Do you want to know more about Plusoft's service solutions?
If you want to structure or evolve your chat operation with omnichannel, automation, and generative AI, Talk to Plusoft now and understand what components make sense for your service scenario.
