CUSTOMER SERVICE
360° view of the customer applied to the operation
Unified history, intelligent routing, and omnichannel automation to increase resolution, conversion, and retention
CUSTOMER SERVICE
Unified history, intelligent routing, and omnichannel automation to increase resolution, conversion, and retention
Connect campaigns to every touchpoint, with governance, unique customer identity, and frequency control
Plan flows that accompany the customer at each stage of service, with configurable business rules, queues, and SLAs. Centralize the team's work on an operational vision with priorities, history, and quick actions.
Queues, priorities, and SLA by channel, reason, and team availability
Protocols and audit trail by occurrence, with attachments and registered responsibilities
Operational metrics for daily management: waiting time, service time, resolution, and backlog
Access controls and data governance to support compliance and auditing
Follow the evolution of your consumers' engagement according to each moment and each channel
Learn about successful cases of companies from various segments that use our solution and have achieved great results
Lorem Ipsum Dolor Sit Amet, Consectetur Adipiscing Elit, Sed Do Eiusmod Tempor Incididunt ut Labore et Dolore magna Aliqua. You didn't even come from Minim.
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Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseRetail
OXXO Brazil needed to integrate areas and expand the visibility of the demands in an expanding operation. In the full case, you can see how an integrated digital ecosystem supported this evolution and what lessons the project left behind.
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Retail
With Plusoft OMNI CRM, OXXO Brasil evolved its service operation by centralizing channels and standardizing processes. The complete material shows how access to customer history supported decisions and performance.
Read the full caseFinancial
Understand how Alelo evolved relationship management with customers and partners to gain more operational control and consistency in the experience. Download the case to see the context, decisions, and learning from the project.
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Plusoft Intelligence
Our generative Artificial Intelligence with Machine Learning acts as a multichannel orchestrator to create segmentations, screening, and prioritization, connecting transactional data, business rules, and knowledge base for applying consistent responses with scalability.
Business rules for routing and prioritization, with optimization of offers.
APIs and connectors integrate ERP and channels, unifying the context of interactions and purchases.
Propensity, retention, and CLV scoring, with clustering and recommendation for conversion.
Copilot with NLP, summary, suggestion of answers and integrated knowledge base.
Integrations to consolidate the journey, measurement, and execution between service, sales, and automations
MARKETING AUTOMATION
SALES automation
CHATBOT
SOCIAL MONITORING
WHATSAPP BROKER
performance agency
Centralize contact history, interactions, and transactions in a single customer record to accelerate resolution, conversion, and retention.
Unique history and actionable context: complete profile and events for personalization and prioritization of opportunities
Routing and SLA: distribution by rule, priority, and availability to reduce waiting and rework
Workflows and auditing: workflow by occurrence with time control, follow-up and traceability
Self-service dashboards and reports: KPIs by channel and reports without depending on the technical area
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