CHATBOT
Conversational assistant with AI that operates 24/7
Multichannel chatbot with NLP, AI application, intelligent screening, and CRM integration to reduce cost and increase customer satisfaction
CHATBOT
Multichannel chatbot with NLP, AI application, intelligent screening, and CRM integration to reduce cost and increase customer satisfaction
24/7 operation with preserved context, from self-service to human service with adequate transshipment.
Learn about successful cases of companies from various segments that use our solution and have achieved great results
Lorem Ipsum Dolor Sit Amet, Consectetur Adipiscing Elit, Sed Do Eiusmod Tempor Incididunt ut Labore et Dolore magna Aliqua. You didn't even come from Minim.
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Understand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseUnderstand how Marketing Suite, our platform specialized in martech, met the entire standard of service provided by Claro's support team, contributing to achieving engagement rates of up to 35% higher compared to the previous period (YoY).
Read the full caseRetail
OXXO Brazil needed to scale its service to stores with more operational efficiency. In this case, you see how Plusoft AI supported the automation of internal demands and what learnings guided the implementation.
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Insurance & Social Security
How EnergisaPrev used automation on WhatsApp to increase satisfaction and improve service efficiency. The complete case includes performance clippings, the learning from the optimizations, and the next steps of the project.
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Healthcare
Understand how São Cristóvão Hospital evolved the patient experience with automation on WhatsApp, reducing friction in scheduling and care. In the complete material, you can find the implemented scope and the metrics of the project.
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Plusoft Intelligence
Our generative Artificial Intelligence with Machine Learning acts as a multichannel orchestrator to create segmentations, screening, and prioritization, connecting transactional data, business rules, and knowledge base for applying consistent responses with scalability.
Business rules for routing and prioritization, with optimization of offers.
APIs and connectors integrate ERP and channels, unifying the context of interactions and purchases.
Propensity, retention, and CLV scoring, with clustering and recommendation for conversion.
Copilot with NLP, summary, suggestion of answers and integrated knowledge base.
Assistants integrated with CRM, channels, and automations to standardize operation and prove impact
MARKETING AUTOMATION
SALES automation
SOCIAL MONITORING
WHATSAPP BROKER
CUSTOMER SERVICE
performance agency
First-level automation, contextual scaling, and dashboards to measure impact on efficiency and satisfaction.
Automated resolution: reduces the volume required by the agent and decreases the average resolution time
Scheduling with history: transferring the full context to accelerate human service
Continuous learning: conversations fuel improvements in scripts, intents, and flows
Operational measurement: dashboards to monitor efficiency and quality over time
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