Social Monitoring: content on social network monitoring, social listening, and BI to protect reputation and accelerate response with AI and crisis alerts.
Integration with CRM reduces rework, centralizes data, and improves omnichannel service. See advantages, selection criteria, and how to apply to the operation.
Plusoft Social updated the registration: opening by account and author ID, manual/automatic reopening with a parameterized window, and user activation.
Feature that transcribes audios on WhatsApp into text for the chatbot to understand intentions, accelerate responses, generate searchable history, and improve accessibility.
BI, SAC 3.0 and consulting for humanized service, with social listening and strategic dashboards to optimize CX, marketing and crisis management.
Answer on Instagram and Messenger with chatbot on Plusoft Social: automatic responses, interactive menus, knowledge base, and reports to gain scale.
Learn to monitor brand mentions, analyze sentiment, prioritize calls, and structure alerts to prevent crises and strengthen online reputation.
Learn how to structure brand monitoring, define KPIs, prevent crises, and identify opportunities with social listening and Plusoft Social.
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