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News from Plusoft: releases, and updates on CRM, automation, omnichannel service, and AI, with a practical impact on operation and strategy.
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News from Plusoft: releases, and updates on CRM, automation, omnichannel service, and AI, with a practical impact on operation and strategy.
Plusoft Social updated the registration: opening by account and author ID, manual/automatic reopening with a parameterized window, and user activation.
Discover Plusoft Hike: process automation with ready-made workflows, fast integrations and end-to-end traceability for different verticals.
Understand what task automation is, when it makes sense to apply it and what benefits it generates: fewer errors, more productivity, team integration and metrics.
Understand how organizational research and climate research help HR and leaders measure engagement, identify gaps, and prioritize methodical improvements.
Plusoft AI is highlighted in the ISG Provider Lens — Sneak Preview Brazil 2022, with voice, WhatsApp and omnichannel capabilities.
Semantic GPT in Plusoft AI: create text variations with context, accelerate production, and maintain editorial consistency with human review and good practices.
The sentiment analysis module uses algorithms to detect emotions, personalize responses, monitor in real time, and generate service insights.
BI, SAC 3.0 and consulting for humanized service, with social listening and strategic dashboards to optimize CX, marketing and crisis management.
Answer on Instagram and Messenger with chatbot on Plusoft Social: automatic responses, interactive menus, knowledge base, and reports to gain scale.
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