CUSTOMER SERVICE
Unified history, intelligent routing, and omnichannel automation to increase resolution, conversion, and retention
MARKETING AUTOMATION
End-to-end journeys, with unified data, real-time events, channel prioritization, and actionable metrics
SALES automation
Sales force automation with lead control, routing, history synchronization, and dashboards to increase conversion per visit
CHATBOT
Multichannel chatbot with NLP, AI application, intelligent screening, and CRM integration to reduce cost and increase customer satisfaction
SOCIAL MONITORING
Social Listening, monitoring and BI with more than 14 integrated channels, application of AI for categorization and alert for crisis management
WHATSAPP BROKER
Broker with Official Meta API, templates approved for use and automation with chatbot to serve, sell, and notify with governance and scale
performance agency
Hyperpersonalized journeys, activation of relationship rules and measurement with Cultura Test & Learn
Data intelligence, AI, and automation for personalizing journeys and increasing value in the consumer lifecycle
Service and billing automation, with acquisition and permanence based on omnichannel CRM and WhatsApp with AI
Engagement, execution, and scalability with CRM and messaging, 24/7 AI, and Social Monitoring for reputation
Transactional billing and service on WhatsApp with governance and AI, lifecycle CRM, and recovery with compliance
Screening, confirmations, and reminders on WhatsApp, with self-service AI and service with governance and privacy
Compliance billing and retention rules and negotiations on WhatsApp with 24/7 AI and omnichannel CRM
Screening automation with AI and operation with trackable SLA in WhatsApp and CRM
Retention, Social Intelligence, and high-volume service journeys on WhatsApp with governance and AI
Cart recovery, offers by store and post-purchase on WhatsApp, with geointelligence and automation
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