South Summit Madrid 2025: generative AI in production

South Summit Madrid 2025: generative AI in production

Everything about the South Summit Madrid 2025: success stories presented at the event, data on the adoption of AI in Brazil and practical implications for operation, marketing and governance.

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What will you learn

Understand how generative AI is already being applied to operations, service, fraud prevention, and content generation, especially successful cases in production. Check out data from Brazil on recurrent use, perceived impact on productivity, and the change in search behavior after the adoption of AI.

Adoption & Impact in Brazil

Adoption & Impact in Brazil

Data regarding the periodic use of generative AI and how this is connected to perceived productivity gains.

MAPFRE Success Story

MAPFRE Success Story

An example of scalability, MAPFRE presented a success story in more than ten countries, including an internal agent trained with more than 10,000 documents, call center support, and validation automations.

Marketing in the Age of Answers

Marketing in the Age of Answers

The dispute involves presence in AI responses (AI Overview, ChatGPT, Gemini, Copilot, and more), requiring deep, structured and factual content, in addition to measurement adapted to “zero click” scenarios.

Ethics, Privacy & Regulation

Ethics, Privacy & Regulation

Auditable usage guidelines, transparency, and data protection are gaining weight - even in Brazil, where there are enormous concerns about privacy and security.

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Why download materials from Plusoft

Specialized curatorship of the tech ecosystem

Applied knowledge, not just conceptual

Institutional and long-term vision

Proven experience with large operations

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